Course description: In this highly interactive association and corporate workshop, WillieJay utilizes the D.I.S.C. Human Behavior Model to convey the importance of connecting with, delighting, and taking care of immediate, internal, and external customers. Attendees will learn:
- Excellent strategies for creating memorable customer experiences
- Platinum principles and strategies that work within any industry
- About the impact of the employee experience on the customer experience, especially during a time when customer’s feedback can make or break a business.
Expected results: Great service is much more than a please, thank you and have a nice day. Attendees will be enabled to find and ignite their inner spark, infused with a mindset that captures the hearts and minds of customers to keep them coming back.