Brilliant Service – Engaged

In this highly interactive association and corporate workshop, WillieJay utilizes the D.I.S.C. Human Behavior Model to covey the importance of connecting with, delighting, and taking care of immediate, internal, and external customers. Take-a ways:

  • Lights – Camera – Action
  • Make no assumptions – Be Informed
  • Bring your sense of humor to work
  • Identifying Always and Nevers
  • Breathe and Stretch – Handling the difficult customer