Build Effective Leadership, Communication, and Customer Service Skills For Your Organization
Watch Sample of Willie’s’ Training Workshop
Willie Johnson works with organizations and individuals who want to excel at results driven customer care, leadership, and developing human potential. Here are some of the topics Willie can bring into your organization to help improve your organizational development.
(All workshops come with an action guide and facilitated activities to enhance your audiences learning.)
How to Connect, Communicate and Influence the 4 Personality / Behavior Styles (D.I.S.C.)
In this certified ‘DISC’ course, Willie shows you how to first understand your strengths and weaknesses, so that you can learn how to be a more effective leader or team member; and then takes you through an interactive training where you will learn about the 4 personality / behavior styles, how each style is motivated, and how to develop your potential within your organization.
You will learn:
- How to increase productivity by using situational leader and or contributor skills with the 4 personality / behavior styles.
- Understand your strengths and areas of improvement as a leader or contributor, and learn the keys to unleashing your excellence.
- Build better workplace relationships
Brilliant Customer Care
“SAVE MONEY, INCREASE PRODUCTIVITY AND IMPROVE CUSTOMER Experience”
Our Brilliant Customer Service facilitated training helps organizations of all types and sizes to improve both their internal and external customer service. The workshop is designed to raise your organization’s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity and touch point. *It doesn’t matter if the goal is profit-making or non profit-making, if customers are not treated courteously, jobs will disappear in the long run.
You will learn:
- Ways to deal with complaining customers so they become even more loyal – purchase more and recommend your product/services.
- How to go that extra mile that makes you stand out from your competitors..
- How to know exactly what upsets customers and how to avoid this.
- Know exactly what it is that keeps customers extremely satisfied.
- Know how to quickly and easily measure just how brilliant your customer care is.
Professional Development:Making Business Presentations With Confidence and Power
Business presentations don’t have to all be the same, and being in the audience during one doesn’t have to be sleep-inducing. It is possible to make every business presentation entertaining, informative and enjoyable for all parties involved. *Communication is the “key” to your success – and communication is the “key” to your organization’s success.
You will learn:
- How to include only the necessary information.
- Lead with your main point.
- How to use “bridges” when going from topic to topic
- How to let yourself, to your slides, shine
- How to tailor your presentation to your audience
Embracing and Leveraging Differences in the Workplace
People from different backgrounds can bring new ideas and provide unique angles to create positive changes within your company, as well as have various ways to problem solve. Diversity, however, can produce many challenges when people are unaware of each other’s strengths and values. The pain of diversity goes away when people understand each other’s differences and are willing to accept them.
You will learn:
- Understand types of diversity and how they can cause conflict in the workplace.
- Understand thecurrent 4 generations in the workforce and the 4 types of communication challenges in multicultural organizations.
- Learn team building activities that build morale and help you develop team engagement.
Professional Development: It’s Your Career Own It!
You own your own career, and you are the one ultimately responsible for whether you advance or not. As the owner of your own destiny, what can you do to make sure you get where you want to go? This workshop presents key difference makers, models, and tips on how to champion self, increase innovation, and create change to achieve individual success.
You will learn:
- How to begin with the end in mind when thinking about your future and goals.
- How to develop and master your current role.
- How to build a path of progress for development.